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Patient-Provider Communication and Health Literacy

Attributes of a Health Literate Organization podcast

Listen to a podcast of AHRQ’s Cindy Brach talking about the Institute of Medicine discussion paper, “Ten Attributes of a Health Literate Organization." In this 22-minute podcast, Cindy talks with Helen Osborne about:

  • What “health literate organizations" are and why they matter.
  • How this paper was inspired by the National Standards on Culturally and Linguistically Appropriate Services (CLAS) from the HHS Office of Minority Health.
  • Ten attributes of health literate health care organizations, along with examples and resources to learn more.

Check out new postings on AHRQ’s Health Literacy and Cultural Competence.

Culture Care Connection. Online learning and resource center supporting efforts to provide culturally competent care in Minnesota. standard description. Developed by Stratis Health.

Cultural Competence: Essential Ingredient for Successful Transitions of Care. Provides information about culture and cultural competence, as well as strategies and resources to enhance professionals' capacity to deliver culturally competent services during transitions of care. (7-page PDF)

Health Literacy Universal Precautions Toolkit. The 227-page toolkit offers primary care practices a way to assess their services for health literacy considerations, raise awareness of the entire staff, and work on specific areas. Developed by the University of North Carolina at Chapel Hill, funded by AHRQ.

Questions are the Answer. This initiative encourages clinicians and patients to engage in effective two-way communication to ensure safer care and better health outcomes. Produced by the U.S. Department of Health and Human Services' Agency for Healthcare Research and Quality (AHRQ) and the Ad Council.

Quick Guide to Health Literacy. The guide contains a basic overview of key health literacy concepts; techniques for improving health literacy through communication, navigation, knowledge-building, and advocacy; examples of health literacy best practices; and suggestions for addressing health literacy in your organization. Developed by the U.S. Department of Health and Human Services. (36-page PDF)

Talking to Your Doctor or Nurse. This list gives patients and their advocates advice and tips for making the most of their conversations with their doctor or nurse, wherever these conversations occur. (2-page PDF)

Teach-Back Process. Use the teach back model whenever medication education is provided, to assess the patient's level of understanding of the medication information. Teach back can be used on admission to assess the patient's knowledge of medications, after teaching and before discharge. Learning is not complete until the patient can correctly provide the name of medications, reason for taking them, how to take them, precautions in taking them and what to do if a problem arises. Overview of the teach-back process from Project BOOST. (2-page PDF)

Teach-Back Program - Minnesota Health Literacy Partnership. These materials help facilitate trainings and discussions around using the teach-back method, including a guide with discussion ideas and activities, teach-back example video, and a brief PowerPoint presentation.

Webinar on Transitions to End-of-Life Care: Difficult Discussions. This webinar outlines key factors that can be conversation starters between patients, family members, and clinicians about end-of-life care. The webinar speaker is Lores Vlaminck, RN, BSN, MA, CHPN, Lores Consulting. Vlaminck is a seasoned professional in the fields of home care, palliative care, hospice, and assisted living. (Recorded March 21, 2012) (58-minute webinar)

  • Categories EPERC Handout (6-page Word doc)
  • Lores Vlaminck bio Handout (1-page Word doc)
  • Palliative Pocket Cards Handout (2-page PDF)
  • Ten Steps to Better Prognostication Handout (1-page PDF)
  • Transitions to End of Life Care: Difficult Discussions Slides (46-slide PowerPoint)

Transitions of Care Checklist. Provides a detailed list of topics to discuss prior to patient/clients/caregivers discharge to assess patient's care plans. Developed by the National Transitions of Care Coalition. (6-page PDF)

Patients and family members
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RARE is a campaign lead by the Institute for Clinical Systems Improvement, the Minnesota Hospital Association, and Stratis Health, which represents Lake Superior Quality Innovation Network in Minnesota.